Vélo Modalis Help Center

🏁 Let's get started

• Introduction
• Tips and precautions
• Grant the required access rights to the app

🚴‍♀️ Ride a bike

• Start my trip
• During my trip
• End my trip

🚌 Use my transport card

• Link my transport card to my account
• Use my transport card to take a bike

🔧 I have a problem

• I can't connect to my bike
• I can't end my trip
• Force end my trip
• My bike does not work or is discharged
• My phone is discharged
• Geolocation issues

🌞 Manage my account

• Manage my personal information
• Delete my account
• Request invoices for my trips

💳 Fares and Payment

• Pricing
• Subscriptions
• Payment and pre-authorization

TCU's

• Terms and Conditions of Use
• Privacy Policy
• Legale notices

🛎️ Customer Service

• How to contact our Customer Service