💳 Our system only accepts credit card payments at the moment.
Then, when you add your credit card, we carry out a payment simulation, which may be visible as an ephemeral debit of 0€ or 1€, depending on the bank. This allows us to verify the authenticity of your credit card.
🏦To guarantee payment of the service, we request a payment pre-authorization of €15 at the start of each trip. This sum corresponds to a deposit which makes it possible to secure the loan of the bike for each rental. This may be visible on your account, its display depends on your bank (7 days maximum).
*This amount is not debited from your account (it will only be debited in the event of non-return to the station or damage to the bike); only the billing for your trip will be debited. Some immediate debit cards (such as Visa Electron or Maestro) can block the entire amount for a certain period. Please consult the conditions of use of your payment card issued by your bank.
Finally, we use the services of Stripe Inc., a company specializing in secure online credit card payments. Payments are made via a secure PCI-DSS-certified payment interface.
If you have a problem adding your credit card, please contact us via our Live Chat in the app or by email at support@velomodalis.fr