My bike does not work or is discharged

You can report an incident directly in the app:

You have identified an incident before scanning the bike:

➡️ Click on the “❔” icon

➡️ Report a mechanical problem and follow the instructions in the app

➡️Click on "Send", then all you have to do is park it next to the station in the maintenance zone, which is a virtual zone, and access the next bike.

You have identified an incident after scanning the bike:

➡️ Click on the support icon at the top left

➡️ Report your problem by choosing the right category and following the instructions of the app

➡️ Click on "Send", then all you have to do is park it next to the station in the maintenance zone, which is a virtual zone, and access the next bike.

A regularization of your trip will be made by the customer service which will come back to you.

If the bike at the end of the line is discharged:

➡️ Click on the assistance button in the top right-hand corner, "Mechanical problem", then "Other".

➡️ Follow the instructions, specifying "No battery".

➡️ Click on "Send", then all you have to do is park it next to the station in the maintenance zone, which is a virtual zone, and access the next bike.

By scanning a bike, it is possible that the incident is already known by the app: you will receive this message “Sorry, this bike is broken”. You just have to follow the instructions in the app.

❓ Do not hesitate to contact us via our Live Chat by clicking on the "❔" icon at the top of the app's homepage or by joining our support phone line at [phone]

End my trip 
I can't end my trip