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Activity overview

Latest activity by Steni
  • Steni created an article,

    How to contact our Customer Service

    📣 If you have any questions, please don't hesitate to contact us: Via our Live Chat in the app or by phone on +33 9 72 17 49 78 Monday to Friday, 8am to 8pm Saturday and Sunday from 10am to 1pm an...

  • Steni created an article,

    Use my transport card to take a bike

    🛣️ Would you like to use your transport card to ride a bike after you've taken the necessary steps to link your card to your account? When you're in front of a bike: ➡️ press the left brake ➡️ swip...

  • Steni created an article,

    Link my transport card to my account

    Would you like to use your transport card* on our service? Here's everything you need to know: Your card can be used to start and end a trip, but you must first link it to your account in the "My t...

  • Steni created an article,

    Payment and pre-authorization

    💳 Our system only accepts credit card payments at the moment. Then, when you add your credit card, we carry out a payment simulation, which may be visible as an ephemeral debit of 0€ or 1€, dependi...

  • Steni created an article,


    We offer a more economical solution in the form of a no-obligation subscription, which you can take out on the Vélo Modalis application.   🚲 Day pass 5€ until 12h of use with no limit trip 🚲 Bike...

  • Steni created an article,

    Request invoices for my trips

    🧾 You can obtain your invoices trip by sending us your request to  Please specify the period for which you would like to receive the invoices in your message, the information...

  • Steni created an article,

    Delete my account

    ❌ Would you like to delete your personal data? You need to go to your profile section from the application then go the tab  “Delete my account". ❓ If you have any questions, you can contact us via ...

  • Steni created an article,

    Manage my personal information

    👤 You can change the personal details attached to your account directly from your profile by clicking on the icon at the top left of the application's home page, then on the settings icon next to y...

  • Steni created an article,

    Geolocation issues

    During your trip, the GPS position reported by your smartphone in the application not accurate? We invite you to try the following steps to resolve the problem: ➡️ Open the Google Maps application ...

  • Steni created an article,

    My phone is discharged

    🪫If your phone battery is discharged: During your trip: you will no longer benefit from GPS navigation, but you will be able to continue your trip to your destination. At the end of your trip: Don...